TheBus Pass Office OFFICE HOURS
Services Provided:
Routes to the Bus Pass Office/Lost & Found at Kalihi Transit Center:
For bus route information from your home to the Bus Pass Office/Lost & Found, please call our Information Office at (808) 848-5555 and Press 2. |
First-time applicants, minors, and applicants who need a new passport but may not renew by mail may submit their passport application at the Post Office. State Department website explains what you'll need to bring with you. Get the latest Office downloads from the Official Microsoft Download Center.
The Pass Permit Control Office helps with:
- Submission of transportation security clearances to Transport Canada
- Restricted area identity cards (RAICs)
- Keycards
- Pearson administration building pass
Employer
employee-passes - Vehicle markers
- Airside vehicle operator’s permits (AVOPs)
Employer or operator?
If you are not part of the GTAA but need to arrange passes or permits for your staff, visit operators at Pearson.
We are located in the Terminal 1 Parking Garage, Level 5.
Hours of operation
Monday to Friday*
8:00 am to 3:00 pm (until further notice)
*We are closed on the second Thursday of every month and on all statutory holidays
Walk-in service
You can now visit our office when it's convenient for you, without a scheduled appointment. You do not need to book an appointment or notify the office of when you intend to visit us.
Walk-in service is available for both new and renewing employees, whether renewing or applying for TSC, RAIC, a keycard or other passes.
Return your passes and permits
![Pass by the office to pick up a letter Pass by the office to pick up a letter](/uploads/1/3/4/4/134493459/625881119.jpg)
You must return all security items issued by the Pass Permit Control Office to either the employer or the Pass Permit Control Office if you no longer need them. This includes all valid and expired security items such as RAICs, keycards, temporary passes, AVOPs, vehicle markers, and ACO cards.
Return of security items upon termination of employment
The GTAA recognizes that many Toronto Pearson workers have been left unemployed by the economic impact of COVID-19 on our industry. To continue to maintain safe and secure operations, all security items no longer required due to termination of employment at Toronto Pearson must be returned to the Pass Permit Control Office immediately. It’s important for everyone to stay safe and healthy during this time and practice physical distancing. If you are exhibiting or experiencing illness or any symptoms of COVID-19, please do not visit the office and arrange to attend at a later date.
Lost or stolen passes
If one of your security items is lost, stolen or misplaced, you must:
- Report it immediately to your employer and the Pass Permit Control Office.
- Complete the application form for the pass that was lost or stolen.
Fees
If you lose or fail to return a security item, you will have to pay a fee.
RAIC
- First time: $100
- Second time: $200
- Third time: $300 (GTAA and the company's signing authority will review the employee's right to hold a pass)
- Refunds: 50% Refundable if pass returned within 30 days. No refunds after 30 days.
Keycard
- First time: $100
- Second time: $100
- Third time: $100
- Non-refundable
AVOP or ACO
- First time: $50
- Second time: $50
- Third time: $50
- Non-refundable
Payment
Pax River Pass Office
Payment can be made by debit or credit only.
Contact us
- email [email protected]
Pass By The Office To Pick Up A Letter
Service is provided on a first-come, first-served basis, by type of service requested. The wait times will vary throughout the day and from day-to-day. Our staff will let you know what the approximate wait time is when you arrive and will update you if the situation changes while you’re waiting.
When you visit the Pass Office, we'll review your application. If it is incomplete, a staff member will show you how to complete your application form, and you can choose to come back with a completed application form at another time.
The Pass Office stops seeing customers at 3:00 pm every day.
The office offers walk in first come first serve basis only. Express service may be an option in the future .
Over the last several few years, we have improved processes and systems, so that we can now offer a convenient, flexible and efficient walk-in service for employees.
Pass By Your Office
Service is provided on a first-come, first-served basis, during regular business hours. Over time, we will monitor trends and provide information on the results. Priority will be given to renewing applicants to support operations.
If you have a significant number of new hires who require passes, we encourage you to speak to them about visiting the Pass Office at varying times throughout the week.